Frequently Asked Question
Do you have a store policy? I would like to know more about it.
You can access our store policy by accessing this link.
How can I change the email address of my account?
To change the email address on your account, all you need to do is log into your account and click on the Personal Information link. There you can remove the current email address and enter the new one in its place. Make sure you click on the Update button to save the changes. Remember to log in with your new email address for future orders.
How can I change my shipping address?
To change the shipping address you are using for your order, you just need to check out as usual. When you get to the Check Out page you can click on the “edit delivery address”. You can then enter the new address.
Can I have a shipping address that is separate from my billing address?
Yes, you can. Many of our customers have their packages delivered to their workplace or to a family member. However we may ask for verification of the credit card owner if the transaction is deemed as high fraud risk.
Can I return a product I received?
No problem! Please return the unopened products that you have had for less than 14 working days to the address below and we will provide you either the exchange or refund (minus all the incurred shipping cost)
60 Kaki Bukit Place Eunos Techpark #02-16 415979
Please enclose a copy of your packing slip or a copy of your order from your online Order History on your website account.
How do I apply discount coupon code I received from Apple Bazaar ?
When you are at shopping cart area, enter the coupon code in the box provided and click the "Apply Changes" button. For screenshot guide, please click here.
How can I change my account password?
Changing your account password is easy! Simply log into your account with your current password and click on the Change Password link. Then you enter your current password and your new password. Make sure you click Update to save the changes. On future orders you just need to log into your account with your new password.
Can I send my order to an APO/FPO address?
Yes, we do ship orders to APO/FPO addresses. The only limitation is that the amount of the order has to be below SGD$100 or below 2Kg. And, you will need to select registered air mail as the shipping method for these addresses.
Can I have my order sent to my P.O. Box?
Yes, we do ship orders to P.O. Boxes. The only limitation is that the amount of the order has to be below SGD$100 or below 2kg. And, you will need to select registered air mail as the shipping method for these addresses.
I have forgotten my password. How can I get a new one?
If you have forgotten your password, you can have a new one email to you. Simply go to My Account and click on the Forgot Password link. Then you can enter the email address for your account and have the password email to you right away. It usually takes just a few minutes for you to get the new password.
Can I send in a check to pay for my order?
Sorry, this option is not available. We only take orders by credit card at this time. Credit cards offer our customers better overall protection.
Can I order by phone?
Yes, we do however still need to accept your payment on line. Only when the payment is received, would we ship the item out.
I live close. Can I pick up my order?
Yes.
